Returns & Exchanges

At SmartWings, we want you to be completely satisfied with your home automation experience. If your smart window treatments aren't a perfect fit, we offer a 30-day return window for all standard-sized products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your SmartWings account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Carefully place the smart blinds and all original hardware, including remote controls and charging cables, into the original protective packaging to prevent damage during transit.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned hardware, we will process your refund back to your original payment method within 5 to 7 business days.