Frequently Asked Questions
Everything you need to know about upgrading your home with SmartWings.
How do I measure my windows for SmartWings motorized shades?
To ensure a perfect fit, measure the width and height at three different points (top, middle, and bottom). We recommend using a metal tape measure for accuracy and following our detailed Measurement Guide found on each product page.
What smart home systems are compatible with your products?
Our smart shades are designed for seamless integration and are compatible with Apple HomeKit, Amazon Alexa, Google Assistant, and Zigbee-based hubs. Please check the specific motor type during checkout to ensure compatibility.
How long does shipping take for custom orders?
Since each product is custom-made to your specifications, production typically takes 5-7 business days. Once shipped, delivery usually takes an additional 3-5 business days via our premium courier partners.
What is your return policy for custom-made items?
Because our products are custom-built to your unique window dimensions, we cannot accept returns for non-quality issues. However, we offer a 'Fit Guarantee' and will work with you to provide a replacement if there is a manufacturing defect or shipping damage.
How often do I need to charge the motorized batteries?
Under normal usage (opening and closing once per day), our high-capacity rechargeable batteries typically last between 4 to 6 months on a single charge. You can recharge them easily using the provided USB-C cable.
Do you offer a warranty on your smart home hardware?
Yes, all SmartWings products come with a comprehensive 3-year warranty covering the motors, remote controls, and electronic components, ensuring your home automation remains worry-free.